I Stopped Using the Word ‘But’. I use ‘And’ instead. The Impact is Huge.

Great leaders use this skill in every conversation.

Do you remember that time when your leader gave you a rainbow of compliments, followed by ‘but’? And not long after that, you figured out your performance only partially met expectations. Or in that Town Hall meeting, when the CFO presented the previous quarter’s numbers, which were much better than expected, ‘but.’ Followed by a big round of layoffs, travel restrictions, and other cost reductions. Hey, didn’t he say we were doing much better than expected?

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